Our clients cannot be pried out from their computers in order for us to work on what it is needed and having a centralized place from where to work reduces both costs and effort. This is why the idea of mobile remote support is so basic that is almost taken for granted at this point. This is also why it is so estrange that even when sometimes most of the work is done on a mobile device; the idea of Smartphone remote support has not caught on as strongly.
Think about it, the same ideas that applied to needing a remotely based support are exacerbated on a Smartphone. The remote access for mobiles phones is a must if our clients are with their “computers” (incidentally shaped like phones) most of the time. If something goes wrong or if that time to change anything, a visit or a drop-off is can become a nightmare. Smartphone remote support is a technology that can save IT professionals and their clients many headaches and most importantly; money.
Now, the idea in itself seems grandiose but in order to achieve actual remote access for mobile phones, the “access” part is always a complication. The number of combinations between the mobile device’s OS and the operator’s computer can be an interesting number game for lunch. The fact is that when using Smartphone remote support the service that you rely on must be able to handle all OS’s be it mobile or not. Thankfully, the services available get rid of this issue with comprehensive multi-platform support and other perks. Remember that not everyone in the company is going to be comfortable with a single Smartphone and as long as we are not dealing with public officials, most people like to have only one device for all of their needs.
I’d like to think that Smartphone remote support will become a basic fixture in all of the IT’s agendas very quickly. As I mentioned before, it is a powerful tool which has already become more than the standard for the industry in all other types of devices. Remote access for mobile phones should start to be regarded in the same way and in that manner save us all from the inconveniences that we’ve already surpassed on devices which are not smart phones.
