In this
day and age, remote support is the standard in all IT businesses en employees
out there. This kind of support provides certain advantages to both the user
and IT professional but one of the most important of them is the “remote” part
of the support.
Our
clients cannot be pried out from their computers in order for us to work on
what it is needed and having a centralized place from where to work reduces
both costs and effort. This is why the idea of mobile remote support is so
basic that is almost taken for granted at this point. This is also why it is so
estrange that even when sometimes most of the work is done on a mobile device;
the idea of Smartphone remote support has not caught on as strongly.
Think
about it, the same ideas that applied to needing a remotely based support are
exacerbated on a Smartphone. The remote access for mobiles phones is a must if
our clients are with their “computers” (incidentally shaped like phones) most
of the time. If something goes wrong or if that time to change anything, a
visit or a drop-off is can become a nightmare. Smartphone remote support is a
technology that can save IT professionals and their clients many headaches and
most importantly; money.
Now, the
idea in itself seems grandiose but in order to achieve actual remote access for
mobile phones, the “access” part is always a complication. The number of
combinations between the mobile device’s OS and the operator’s computer can be
an interesting number game for lunch. The fact is that when using Smartphone
remote support the service that you rely on must be able to handle all OS’s be
it mobile or not. Thankfully, the services available get rid of this
issue with comprehensive multi-platform support and other perks. Remember that
not everyone in the company is going to be comfortable with a single Smartphone
and as long as we are not dealing with public officials, most people like to
have only one device for all of their needs.
I’d like
to think that Smartphone remote support will become a basic fixture in all of
the IT’s agendas very quickly. As I mentioned before, it is a powerful tool
which has already become more than the standard for the industry in all other
types of devices. Remote access for mobile phones should start to be regarded
in the same way and in that manner save us all from the inconveniences that
we’ve already surpassed on devices which are not smart phones.
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